Responsible Gaming
at cb9991

18+ Age Restriction Policy

cb9991 operates an absolute minimum age policy: no person under the age of 18 may register, deposit, or place any wager on the platform. This policy applies uniformly to all players across Bangladesh — whether based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, or any other city or district. There are no exceptions and no workarounds. We take age compliance seriously because protecting young people from exposure to gambling harm is a fundamental responsibility.

At the point of registration, all new cb9991 players are required to confirm that they are 18 years of age or older. This self-declaration is followed by a mandatory Know Your Customer (KYC) verification process, which requires submission of a valid government-issued identity document — such as a Bangladesh National ID Card or passport — before any withdrawal can be processed. Date of birth is verified against the submitted document. Where there is any doubt about a player's age, cb9991 reserves the right to suspend the account pending full identity verification.

If a registered player is subsequently found to be under 18 years of age, their account will be closed immediately. Any deposits made during the period of use will be reviewed, and any associated winnings will be withheld. The matter may be referred to the appropriate authorities depending on the circumstances. cb9991 strongly encourages parents and guardians to make use of parental control software to prevent minors from accessing online gambling platforms.

Recognising Problem Gambling

The vast majority of cb9991 players enjoy gambling as a recreational pastime — a way to add excitement to a cricket match or unwind with a slots session. However, for a small number of people, gambling can develop from an entertainment activity into a harmful compulsion. Understanding the early warning signs of problem gambling is important, because the sooner the issue is identified, the easier it is to address.

Problem gambling does not discriminate — it can affect players of any age, background, income level, or experience. In Bangladesh, the pressures of daily life in cities like Dhaka and Chittagong can sometimes make gambling feel like a financial solution rather than a leisure activity. cb9991 urges all players to keep gambling firmly in the entertainment category and never to wager money they cannot afford to lose.

Player Protection Tools

cb9991 provides a full suite of responsible gaming tools that are integrated directly into the player account management system. These tools are free to use, take effect promptly, and are designed to give you meaningful control over how, when, and how much you gamble on the cb9991 platform. No request to activate a protection tool will ever be questioned or delayed by our support team.

• Reality Check Notifications: Enable timed pop-up reminders that display how long your current session has been running and how much you have wagered during that session. Reality checks can be set to appear at intervals of 30 minutes, 1 hour, or 2 hours, and can be configured from your account settings at any time.
• Session Time Limits: Set a maximum session duration after which your account will automatically log you out. Once the session limit is reached, you will need to consciously choose to log back in, creating a natural pause point that encourages reflection before continuing to play.
• Loss Limits: In addition to deposit limits, you can set a maximum loss threshold for a given period — daily, weekly, or monthly. Once your losses reach the defined ceiling during that period, cb9991 will prevent further wagers until the period resets.
• Wager Limits: Restrict the maximum stake you can place on any single bet or game round. This is particularly useful for players who enjoy high-variance games such as progressive jackpot slots or live casino tables with wide betting ranges.
• Account Activity History: Access a full, filterable record of every transaction and betting event on your account from the "My Account" section. Download your activity report at any time as part of your personal spending review.
• Marketing Opt-Out: Opt out of all promotional emails, SMS messages, and on-site bonus notifications at any time from your communication preferences. Players under self-exclusion are automatically removed from all marketing lists.

To activate any of the tools listed above, log in to your cb9991 account and navigate to Account Settings › Responsible Gaming. Alternatively, contact our 24/7 support team via live chat or email and request that any limit or restriction be applied immediately.

Deposit & Spending Limits

One of the most practical responsible gaming habits any player can adopt is setting a firm budget before they begin. cb9991's deposit and spending limit system makes this straightforward. Limits are denominated in Bangladeshi Taka (BDT) and apply across all payment methods — including bKash, Nagad, Rocket, Upay, and bank transfers from Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank.

If you are unable to set a limit from your account settings or require assistance, contact the cb9991 support team at any time via live chat or by emailing [email protected]. Our support agents are trained in responsible gaming and can apply account-level restrictions on your behalf promptly, including outside of standard office hours.

Self-Exclusion & Time-Out

For players who feel that shorter-term limits are not sufficient to address their gambling behaviour, cb9991 offers two stronger intervention options: the Time-Out feature and the formal Self-Exclusion Programme. Both are available to all registered players and can be activated without any waiting period or judgment from our support team.

Time-Out (Short-Term Break)

A time-out suspends your cb9991 account for a fixed period that you choose in advance. During a time-out, you cannot log in, deposit, or place any bets. You will also be removed from all promotional communications for the duration. Available time-out periods are: 24 hours, 72 hours, 7 days, 14 days, and 30 days. At the end of the time-out period, your account is automatically reactivated unless you contact support to extend the break or convert it to a full self-exclusion.

Self-Exclusion (Long-Term Block)

Self-exclusion is a formal, longer-term measure designed for players who recognise that gambling is causing them serious harm and who want a complete break from the cb9991 platform. Self-exclusion periods are available for 6 months, 1 year, 3 years, and 5 years. A permanently closed account option is also available for players who do not wish to return at all.

During a self-exclusion period, your account is fully blocked. You will not be able to log in under any circumstances, and our system will flag any attempt to create a new account using the same identity details. All pending bonus balances and promotional eligibility are forfeited. Real-money balances that were available for withdrawal at the time of exclusion will be processed back to your registered payment method after identity verification is completed.

Protecting Minors

cb9991 is an adult-only platform. No person under the age of 18 is permitted to open an account, make a deposit, or participate in any betting or gaming activity on the cb9991 platform. This is a firm, non-negotiable policy that is enforced through both technical controls and manual review.

Parents and guardians sharing a device with children or teenagers are strongly encouraged to take the following practical precautions to prevent accidental or deliberate underage access to online gambling platforms, including cb9991.

• Never save your cb9991 login credentials in a browser auto-fill system on a shared device. Log out of your account after every session.
• Install parental control software on all family devices. Reputable tools such as Net Nanny, Qustodio, and built-in platform parental controls (available on Android and iOS) can be configured to block online gambling websites by category.
• Keep your bKash, Nagad, or Rocket PIN confidential. Access to your mobile financial services account can allow a minor to fund online gambling activity without your knowledge.
• Have open conversations with young people in your household about the risks of gambling. In Bangladesh, where mobile internet access is widespread among teenagers, early education is one of the most effective protective tools available.
• Report suspected underage access to cb9991 immediately at [email protected]. We will investigate and act without delay.

If cb9991 identifies or receives a credible report that a minor has opened an account or is accessing a registered account, that account will be suspended immediately pending investigation. If the account holder is confirmed to be under 18, the account will be permanently closed and the matter handled in accordance with our legal obligations.

Getting Help & Support

If you are concerned that gambling is causing you or someone close to you financial, emotional, or psychological harm, the most important step is to reach out. You do not need to have hit "rock bottom" to ask for help — early intervention is always more effective, and seeking support is a sign of strength, not weakness.

cb9991's support team is available 24 hours a day, every day of the year. Our agents are trained to handle responsible gaming concerns sensitively, professionally, and without judgment. Whether you want to set a limit, take a break, request self-exclusion, or simply talk through your concerns, we are here to help. All responsible gaming communications are treated with complete confidentiality.

• Live Chat: Available directly from the cb9991 platform. Simply log in and open the live chat widget. For responsible gaming matters, a trained agent will be connected to you as a priority.
• Email Support: Send your query or request to [email protected]. Include "Responsible Gaming" in the subject line to ensure your message is routed directly to the appropriate team. Responses are typically provided within 2 hours during Bangladesh Standard Time (BST, UTC+6) business hours.
• Account Settings: Many protective tools — including deposit limits, session limits, loss limits, and time-outs — can be activated immediately from the Responsible Gaming section within your cb9991 account settings, without needing to contact support.

18+  cb9991 is strictly for adults aged 18 and above. Gambling involves financial risk. Please play responsibly. If you need to speak with someone today, email us at [email protected] — we respond within 2 hours, 24 hours a day, 7 days a week, in English.