cb9991 Privacy Policy

Information We Collect

cb9991 collects personal data from players registered on the platform in order to provide a safe, compliant, and fully functional online casino and sports betting service. We collect only the data that is genuinely necessary for the purposes described in this Privacy Policy. Below is a transparent breakdown of the categories of information we collect and the circumstances in which they are gathered.

cb9991 does not knowingly collect personal data from any individual under the age of 18. If we become aware that a minor has submitted personal data to us, that data will be deleted promptly and the associated account will be closed. We apply age-verification checks at the registration stage and during KYC review to enforce our strict 18+ policy.

How We Use Your Data

cb9991 processes personal data only for clearly defined and legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The following table sets out each processing purpose and the legal basis on which cb9991 relies to carry out that processing.

• Account creation and management: We use your identity and contact data to create and administer your cb9991 player account, verify your identity, and ensure only one account exists per individual.
• Payment processing: Financial data is used to process deposits and withdrawals through your chosen BDT payment method — bKash, Nagad, Rocket, Upay, or a partner bank — and to maintain accurate transaction records.
• KYC and fraud prevention: Identity document data is used to verify that you are who you say you are, to detect and prevent fraud, money laundering, and underage gambling, and to comply with our anti-money laundering obligations.
• Customer support: Communications data is used to respond to your queries, resolve disputes, process complaints, and improve the quality of our support service.
• Responsible gaming: Account activity data — including betting frequency, session duration, and deposit patterns — is monitored to identify players who may be showing signs of problem gambling, so that we can offer appropriate support tools.
• Promotions and personalisation: With your consent, we may use account activity data to personalise your cb9991 experience and to send you targeted promotional communications, including bonus offers relevant to games you play (e.g., cricket betting promotions during the BPL season, slot bonuses, Eid cashback offers).
• Platform security and technical operations: Technical data is used to detect suspicious login activity, prevent unauthorised account access, maintain platform stability, and diagnose technical issues.
• Legal and regulatory compliance: We are required by applicable law to retain certain records for defined periods. Data retained for compliance purposes is held securely and accessed only where required to meet a legal obligation.

Data Sharing & Third Parties

cb9991 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only where it is strictly necessary to operate the platform, comply with legal obligations, or protect the safety and security of our players. The categories of third parties with whom cb9991 may share your data are described below.

• Payment service providers: We share the minimum necessary financial data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by Bangladesh financial services regulations.
• Identity verification partners: We work with licensed KYC and identity verification service providers to validate the identity documents submitted during the account verification process. These partners are contractually prohibited from using your data for any purpose other than identity verification on cb9991's behalf.
• Game software providers: Casino game studios and sports data providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Playtech — may receive technical session data necessary to deliver their games to your device. These providers do not receive your identity or financial data.
• IT infrastructure and cloud services: cb9991 uses third-party hosting, cloud storage, and cybersecurity providers to operate its technical infrastructure. These providers process data only on our documented instructions and under strict data processing agreements.
• Law enforcement and regulatory authorities: cb9991 may be required by applicable law to disclose your personal data to Bangladesh law enforcement agencies, financial intelligence units, or other competent authorities. We will comply with any lawful request and, where permitted, will notify you of any such disclosure.
• Responsible gaming organisations: Where a player is subject to a self-exclusion order, cb9991 may share limited data with recognised responsible gaming bodies to help enforce that exclusion across participating platforms.

In all cases where cb9991 shares your data with a third-party service provider, we require that provider to maintain appropriate technical and organisational security measures and to process your data only for the specific purpose for which it was shared. We do not permit any service provider to use your data for their own independent marketing or commercial purposes.

Cookies & Tracking Technologies

cb9991 uses cookies and similar tracking technologies — including local storage and session tokens — to ensure the platform functions correctly, to keep your session secure, and to understand how players interact with the site so that we can improve the overall experience.

A cookie is a small text file placed on your device by your browser when you visit a website. Cookies do not contain executable code and cannot access other files stored on your device. cb9991 uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the cb9991 platform to function. They maintain your login session, remember your language and currency preferences, and keep your shopping cart or game state intact between pages. These cookies cannot be disabled without breaking core platform functionality.
• Security cookies: Used to detect and prevent fraudulent activity, protect against cross-site request forgery (CSRF), and enforce our one-account-per-player policy by recognising devices that have previously been associated with your account.
• Analytics cookies: These cookies collect anonymised information about how players use the cb9991 website — which pages are visited most, how long sessions last, and which features generate the most engagement. This data is used in aggregate form to improve platform performance and content. We do not use this data to build individual profiles for advertising purposes.
• Functionality cookies: These remember your preferences — such as your preferred BDT payment method, game lobby view settings, and notification preferences — so that you do not need to reconfigure them on every visit.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, or to be notified when a cookie is being set. Please note that disabling strictly necessary cookies will prevent you from logging in to your cb9991 account and using core platform features. Disabling analytics or functionality cookies will not affect your ability to play games or make transactions.

Data Security & Storage

cb9991 applies a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. Security is reviewed and updated on a regular basis to keep pace with evolving threats and best practices in the online gaming industry.

• 256-bit SSL/TLS encryption: All data in transit between your browser or mobile device and cb9991's servers is encrypted using industry-standard 256-bit SSL/TLS protocols. This includes login credentials, personal details submitted in forms, and payment transaction data.
• Encrypted data at rest: Sensitive data stored in cb9991's databases — including identity document data, KYC records, and financial transaction logs — is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within cb9991's internal systems is restricted on a strict need-to-know basis. Staff who are not required to access your data as part of their role cannot do so. All internal access is logged and audited.
• Two-factor authentication: cb9991 supports two-factor authentication (2FA) for player accounts. We strongly encourage all players to enable 2FA from their account security settings to add a second layer of protection against unauthorised login.
• Penetration testing and security audits: cb9991's technical infrastructure is subject to regular independent security assessments, including penetration testing, vulnerability scanning, and code reviews, to identify and address potential weaknesses before they can be exploited.
• Data breach response: In the event of a data security incident that poses a risk to player personal data, cb9991 will notify affected players and the relevant authorities as promptly as possible, and will take immediate steps to contain the breach and mitigate its impact.

Despite these measures, no online platform can guarantee absolute security. Players are strongly advised to use a strong and unique password for their cb9991 account, to enable two-factor authentication, and to contact support immediately if they suspect their account has been accessed without their authorisation.

Your Data Rights

As a cb9991 player, you have meaningful rights over the personal data that we hold about you. These rights are set out below. To exercise any of these rights, please contact our support team at [email protected] with your registered account username and a clear description of your request. We will acknowledge your request within 5 business days and provide a substantive response within 30 days.

• Right of access: You have the right to request a copy of the personal data that cb9991 holds about you. We will provide this in a clear, readable format within 30 days of receiving your request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. For certain data fields, you can update your information directly from your cb9991 account settings.
• Right to erasure: You may request the deletion of your personal data. We will honour this request where there is no overriding legal obligation to retain the data — for example, where applicable law requires us to keep financial transaction records for a defined period, those records cannot be deleted on request.
• Right to restrict processing: In certain circumstances — for example, while a data accuracy dispute is being resolved — you may request that we limit the ways in which we process your data.
• Right to data portability: You have the right to receive the personal data you have provided to cb9991 in a structured, machine-readable format, and to request that we transmit that data to another service provider where technically feasible.
• Right to object: You have the right to object to cb9991 processing your personal data for direct marketing purposes. You may also object to processing based on our legitimate interests, where you believe your rights and interests outweigh ours.
• Right to withdraw consent: Where cb9991 processes your data on the basis of your consent — for example, for marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

Data Retention

cb9991 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply to the main categories of data we hold:

When personal data reaches the end of its applicable retention period and there is no longer any legal or operational basis for keeping it, cb9991 will securely delete or anonymise that data. Anonymised data — from which all identifying information has been irreversibly removed — may be retained for statistical and analytical purposes beyond these periods.

Policy Updates & Contact

cb9991 reviews this Privacy Policy on a regular basis and reserves the right to update or amend it at any time. Any material changes to this Privacy Policy will be communicated to registered players via their registered email address and via a notice displayed on the cb9991 platform. The updated Privacy Policy will take effect from the date it is published on this page.

We encourage all players to review this Privacy Policy periodically to stay informed about how cb9991 protects their personal data. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Continued use of the cb9991 platform following the publication of any update constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to cb9991's handling of your personal data, please contact our support team using the details below. Our team is available 24 hours a day, every day, with responses typically provided within 2 hours during standard Bangladesh Standard Time (BST, UTC+6) business hours.

This Privacy Policy was last reviewed and updated on 1 January 2026. The current version is always available at https://cb9991.org/privacy-policy. cb9991 is operated as a safe and reliable online gaming platform. 18+ only. Please play responsibly.